Mail disappeared automatically

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Mail disappeared automatically

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Functionality

Platform: Windows

Release: 8.5.1

Reproducible: -Reproducibility-

We are using Notes 8.5.1 client and recently got the case which old mails(sometimes one week ago and sometimes two or three weeks ago) disappeared from user's mailbox. This kind of case occurred on two users in total and one of them has the serious problem.

The details of case is that user occasionally find the old mail disappeared from the mailbox. Search it through "all documents" on both mailbox and archive DB but failed to locate it. While the server message tracking showed those mails really existing in her mailbox before.

The troubleshoot process:
1.Firstly I doubted the mail may lost in archive process. Tried to change the archive setting(previously from server to server which archive running on server too. Then changed to "from server to local which running on Local Notes client) but the mail disappear case still occurred;

2. Tried install FP3(prevously is FP1) but not helpful.

3. Stop Archive schedule but still having mail disappeared case. eg. one mail which sent on Jul 1st disappeared and that time the archive schedule was cancelled. so it proved the mail missing case was irrelevant with archive process.

4. I just tried to re-create one new mailbox and delete the old mailbox for the user. Will see what will happen in coming days.

BTW, we are using one customized mail template which developed by ourselves. We are not sure the problem caused by mail template or it's the bug of Lotus Note 8.5.1 so far. Is there any one having the similar case?

Feedback number WEBB877DZ6 created by ~Autumn Minluchek on 07/09/2010

Status: Closed
Comments: Thanks guys. It was caused by wrong archive setting via domino administrator which archive the mail to administrator instead of user's computer occasionaly.